Support & On-call Services

24/7 hotline and defined SLAs
for minimal downtime

Unsere Support- und Pikettdienstleistungen

Our support and on-call services ensure that your IT systems remain stable and available around the clock.

Nettrust provides a structured support offering: from continuous system monitoring to fast response times. Our technical team operates according to standardized processes (e.g., ISO/IEC 27001 certified) and intervenes immediately in emergencies. This enables rapid resolution of issues and minimizes downtime.

Contact us – we are happy to advise you personally and provide a non-binding offer.

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Your Benefits at a Glance

24/7 Availability

Permanent accessibility via hotline and on-call service ensures that emergencies are handled immediately.

Proactive Monitoring

Our systems monitor critical parameters around the clock. Deviations automatically trigger tickets, allowing problems to be resolved early.

Clearly Defined SLAs

Service Level Agreements guarantee fixed response and resolution times depending on priority.

Transparent Processes

Every support case is documented and tracked. Reports and regular reviews help ensure compliance (e.g., audits).

Swiss Data Security

We operate redundant infrastructure in Switzerland. As a certified data trustee, your data is securely stored locally.

Warum Managed Services?

Our managed services offer predictable costs and worry-free operation. They solve problems before they arise. That's why our customers benefit from:

Why Trust Nettrust?

Swiss Full-Service Provider

Nettrust IT Services is your IT partner from Eastern Switzerland with extensive experience and deep expertise.

ISO/IEC 27001 Certified

Our infrastructure and processes are continuously audited and meet the highest security standards.

24/7 On-Call Service

Our emergency team is available around the clock, even outside normal business hours.

Own Data Centers

We operate redundant data centers in Switzerland, ensuring full control and secure access.

Data Trustee

As a certified data trustee, your data remains in Switzerland under strict data protection laws.

Our Process

Incident Reporting

You contact our 24/7 hotline or submit a request via email/ticket. An incident is created.

Analysis & Prioritization

The support team evaluates urgency and impact. Critical cases receive the highest priority.

Problem Resolution

Our technicians resolve issues as quickly as possible – remotely or on-site.

Closure & Documentation

After resolution, the ticket is closed. You receive a final report with recommendations.

FAQ

Ready for reliable IT support beyond office hours?

Nettrust ensures your systems are continuously supported with clear processes, guaranteed response times, and an experienced support team.

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Remote Support